We are looking to hire a talented Client Management Lead to take the reins of our client relationships and grow them to even greater success.
If you have sales and affiliate marketing experience in the iGaming industry and have demonstrable knowledge of the casino game vertical, then we’d love to hear from you.
Email: cordelia@tag-media.org
Salary: £50k-£60k GBP per annum
Bonus Structure: TBC (Agreed During Probation)
Who We Are
Comprising of marketing consultancy, digital publishing and an innovative marketing platform, the portfolio of companies consisting of TAG Media, TAG Media USA Inc & First Look Games is an established & influential player in the iGaming affiliate marketing space. Our work sees us effect positive change, deliver results and raise standards for our partners and clients, which includes leading operators and game studios in the real money and social gaming industries.
Our client services team develops, manages and grows iGaming affiliate programmes for operators around the world.
Role Overview
Working remotely, the Client Management Lead will play a central role in the growth of both TAG Media and First Look Games.
Reporting directly to the Head of Client Services, the Client Management Lead will work closely with Client Services departments to create a seamless experience for TAG Media’s clients and drive forward a productive culture that supports the team to grow revenues for the division.
The Client Management Lead will have an in-depth understanding and proven track record within the iGaming industry. We are looking for a dynamic, energetic and experienced Client Management Lead who will is ready to step further level up one of the most progressive company’s in gaming.
The role will involve occasional travel to relevant iGaming industry events and team/client/ partner meetings in the UK and mainland Europe.
The role will require/ allow for flexible working hours with allocated clients residing around the world
Working remotely, the Client Management Lead will play a central role in the growth of both TAG Media and First Look Games.
Reporting directly to the Head of Client Services, the Client Management Lead will work closely with Client Services departments to create a seamless experience for TAG Media’s clients and drive forward a productive culture that supports the team to grow revenues for the division.
The Client Management Lead will have an in-depth understanding and proven track record within the iGaming industry. We are looking for a dynamic, energetic and experienced Client Management Lead who will is ready to step further level up one of the most progressive company’s in gaming.
The role will involve occasional travel to relevant iGaming industry events and team/client/ partner meetings in the UK and mainland Europe.
The role will require/ allow for flexible working hours with allocated clients residing around the world
Key responsibilities:
- Onboarding of new clients
- Establish ongoing reporting and review initiatives with new and existing clients
- Working with the Head of client Services to create a seamless experience for clients and a productive culture that supports the Client Services team
- Actively contribute to ‘ideas generation’ with a view to enhancing and developing a best in class digital offering
- Be the main point of contact for clients
- Managing clients and their needs
- Coordinate with the team to make sure KPI’s are defined by the client
- Helping and guiding the team on day to day tasks
- Reporting to Head of Client Services
- Weekly and monthly reporting for clients
Requirements:
- A minimum of 5 years’ experience in Affiliate Management within global enterprises with a thorough understanding of the iGaming industry
- Experience in working closely with C-Level Executives & business owners, with a broad knowledge of all technical, compliance, legal and commercial aspects of affiliate marketing in the iGaming space
- Ability to build internal and external relationships to gain and share information such as industry trends, technical performance marketing insights
- Creative problem solver ability to manage stressful situations whilst juggling multiple challenges.
- First class & demonstrable organizational skills
- Fluent in English you may be require to support other markets, so a second language would be an added advantage.
- Agency Experience or experience managing clients is ideal
Benefits:
- 20 days per year plus statutory holidays & 5 mental health days off – including Christmas week
- Home Working allowance (printer, desk/chair allowance, home broadband & mobile contributions, plus coffee allowance)
- Well established, friendly remote working environment where you can thrive and develop your skills
- Scope to develop a client management team
About TAG Media
TAG Media prides itself on effecting positive and responsible change with our clients, partners and industry. As an iGaming Marketing consultancy & digital publisher, we ensure, first and foremost, our work with affiliates, operators & game studios raises standards through improved compliance and unique social responsibility strategies designed to protect the end customer, sustain our industry and deliver results for our clients.
Now entirely set up as a remote-working business, the company operates via four divisions. Client Services – our core proposition delivered through Performance Marketing & Business Development services to iGaming operators looking to grow their business around the world. Publishing – a growing portfolio of portals driving high quality leads to our partners. Growth – consultancy, public affairs and training services to the iGaming industry. First Look Games – the leading content marketing platform connecting game studios with affiliates.
Our staff comprises of highly skilled iGaming performance marketing professionals, with team members averaging over 12 years of industry experience with operators of all shapes, sizes and product verticals.